Management of business objectives, critical success factors and KPIs

Key role(s)


Centralize the management of objectives and KPIs


Ensuring consistency and keeping indicators up to date

In the practice "2S1 - Definition of objectives and KPIs", we have seen how to define objectives and KPIs. Here we will make sure to set up a "Single Source of Truth " to manage these objectives and KPIs and to ensure that :

  • its update is covered by an upstream controlled process
  • and the necessary updates made downstream: measurements, reporting and communication
High-level goal management process & KPIs
High-level goal management process & KPIs
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Experimentation, validation and generalization of innovations

ID 2E3

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Cost-Delay-Quality Decision Scenarios

ID 3S2