3S1
Management of business objectives, critical success factors and KPIs
Key role(s)
Objectives
Centralize the management of objectives and KPIs
Benefits
Ensuring consistency and keeping indicators up to date
In the practice "2S1 - Definition of objectives and KPIs", we have seen how to define objectives and KPIs. Here we will make sure to set up a "Single Source of Truth " to manage these objectives and KPIs and to ensure that :
- its update is covered by an upstream controlled process
- and the necessary updates made downstream: measurements, reporting and communication
