Training and knowledge sharing
First stone in the edifice of expertise sharing: Training and dissemination of the knowledge accumulated during this first phase.
We can therefore imagine the following actions:
The formalization of feedback in the form of conferences, blogs, videos or newsletters.
Retrospective sessions with management and IT teams to share lessons learned (very useful to get more buy-in for the next steps!).
The availability of best practices in tagging, rightsizing, booking,…
And the setting up of a "toll-free number" for implementation support, technical support, knowledge sharing, etc.