1E1
Training and knowledge sharing
Key role(s)
Objectives
Begin to share the expertise and skills development of the teams
Benefits
Getting the teams involved in the process
First stone in the edifice of expertise sharing: Training and dissemination of the knowledge accumulated during this first phase.
We can therefore imagine the following actions:
The formalization of feedback in the form of conferences, blogs, videos or newsletters.
Retrospective sessions with management and IT teams to share lessons learned (very useful to get more buy-in for the next steps!).
The availability of best practices in tagging, rightsizing, booking,…
And the setting up of a "toll-free number" for implementation support, technical support, knowledge sharing, etc.