Benchmarking is all about asking the right questions! It can be done at different levels.
Illustration of benchmarking levels Depending on the case, you may want to compare your expenses at the level of:
- The market in general
- Other industries in the same sector
- Other Business Units
- Other solutions
- And why other sub-services...
And of course you may want to compare expenses per solution per category or any other level and make comparisons in value or percentage.
Here is an example from the TBM Council comparison by IT Tower, a term used in Technical Business Management to designate the main IT expenditure items.
Here is another example at the solution level, this time we compare two solutions A and B from different angles:
- the cost per transaction,
- by separating compute and storage
- and by looking at the total costs compared to the average of transactions and users...
So the idea is to find the right levels of comparison and the right data to compare in order to draw conclusions…